Vizzion Opens New Operations Center

Newly completed operations center will increase service monitoring capabilities

Vizzion is pleased to announce the completion of its state-of-the art operations center in North Vancouver. The space comes equipped with advanced service monitoring capabilities, which will allow Vizzion more robust insight into the current status of its services, as well as an improved response time. Vizzion is the leading provider of traffic camera data and services, aggregating a growing network of over 51,000 cameras across 32 countries; customers such as Mercedes-Benz, Microsoft, and INRIX rely on Vizzion’s services and years of expertise to power many widely-used applications and services. With its new operations center, Vizzion reaffirms its commitment to delivering the highest standard of service quality to its customers.

The site of Vizzion’s new operations center

The site of Vizzion’s new operations center

A key factor in the development of Vizzion’s new operations center was addressing the challenges of an expanding camera network. “With a rapidly growing network of 51,000 traffic cameras, supplied by over 160 different national and regional agencies worldwide, there are many moving parts,” explains Chris Cooper, Vizzion’s President. “This new workspace will allow for improved monitoring of our range of services.” Integral to this process are the nearly 70 monitors that populate the desks and line the walls of the office, displaying the current status of every region provided by Vizzion worldwide; this will allow engineers to respond immediately to issues experienced by DOTs and other agency partners.

Service monitoring Local server space

Service monitoring & local server space

The new operations center also houses Vizzion’s extensive array of local servers, as well as increased work space for its expanding staff. This includes dedicated workstations for engineers to pore over data and images. In designing the new center, much consideration was given to improving the employee experience, and improved service monitoring capabilities is one way Vizzion is striving to simplify employee duties and improve efficiency. Ultimately, these enhancements will allow Vizzion to pass along improvements in service to its customers.

A Vizzion staff member uses Vizzion’s Desktop Video Wall

A Vizzion staff member uses Vizzion’s Desktop Video Wall

“The new operations center is very much to the benefit of our customers,” explains Keith Anderson, Vizzion’s Marketing Manager. “With an expanding network of cameras, we need broad monitoring of the current service situation, as well as a faster reaction time. This new space allows just that.” Vizzion currently boasts coverage in more than 600 cities and 32 countries globally, but the operations center’s monitoring capabilities are developed with expansion in mind. According to year over year tracking performed by Vizzion since 2005, the number of online traffic cameras doubles every two-and-a-half years. As such, widespread monitoring of the network of cameras is imperative to ensuring cameras are consistently in service. The new operations center’s increased monitoring capabilities will allow Vizzion to continue and improve on its high standard of service quality.

Vizzion engineers pore over data

Vizzion engineers pore over data

The operations center also integrates monitors displaying Vizzion’s new Poor Visibility Detection service, which proactively scans the network of 51,000 traffic cameras to detect unsafe driving conditions. By applying weather analytics to existing licensed traffic camera imagery, Vizzion is able to offer a lower cost and wider-reaching alternative to the installation of expensive specialized roadside hardware. Monitors also display global weather and a headline news station, allowing Vizzion staff to react to major events, such as storms or significant incidents, as they happen.

Vizzion’s Poor Visibility Detection service at work

Vizzion’s Poor Visibility Detection service at work

Looking forward, Vizzion is focused on improving its market-leading service, and acknowledges a better-suited operations center is an important step to realizing its goals. Cooper reveals: “Our vision for this operations center reaches beyond simply being an enhanced workplace; more so, it’s a space that will foster innovation, and allow us to meet the future demands of our customers.” Certainly, the new operations center marks a bold new chapter in Vizzion’s 17-year history, and will be home to many innovative developments in the future.

About Vizzion

Vizzion is the leading traffic camera supplier for traffic and weather applications and operations centers. Through partnerships with over 160 different transport agencies worldwide, Vizzion offers live feeds from over 51,000 roadside cameras in 32 countries across North America, Europe, Asia, Australasia, and key markets in South America and Africa. The service is available through a flexible XML Web Service and turnkey Desktop Video Wall software. Vizzion’s content is trusted by major digital, broadcast, traffic, fleet, and automotive organizations.

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